services

Core Service Areas

Our core services areas include:



Research Methods

Across each of our core service areas we offer the following research services:

  • Cognitive testing
  • Communications planning and research
  • e-Learning and information design
  • Experimental and quasi-experimental studies
  • Field studies / Ethnographic methods
  • Focus groups
  • Heuristic, expert reviews
  • Interviews
  • Information architecture design
  • Readability analysis
  • Pre- and post-tests
  • Surveys


  • To learn about the types of participants we work with, click here.


    To learn about the products and technologies we evaluate, click here.


    To read about the costs of evaluation research, click here.

    sample project

    WGBH Multimedia Evaluation



    The challenge

    Our client wanted to evaluate the effectiveness of a multimedia approach to teaching kids about engineering. The multimedia included (1) television episodes, (2) a website, and (3) an Activity Guide. The target user groups included middle school teachers and students.

    The solution

    We performed a multi-method study that included (1) a school-based pilot test, (2) pre- and post-test surveys, and (3) teacher interviews. We provided the client with actionable, formative evaluation data to enhance each of the media elements for use by middle school teachers and their students.